andreas øverland


Crappy coffee!

Rainbow. Scene from my (3rd) morning run My day started out very well thank you. I recently started running in the morning before my family gets out of bed. Today I had a great run beneath a really lovely rainbow against a backdrop of clouds colored pink by the sunrise. When I got to work, I got a nice _free_ parking-space fairly close to the office, which in it self is enough to make even the most gloomy of mondays to seem like birthday and x-mas at the same time. So summed up, my life is super great.
But, there is always a but.

At our local office coffee-shop, they recently rotated in a new "barista". The first and very notable effect was slower service and that the foam on my morning double cappuccino turned form nice, foamy and firm to flat and barely more than a layer of warm milk. The previous barista managed to produce a very good coffee and was very efficient. Also, he started making the coffee before accepting payment, which I look upon as a gesture of trust and good service.

I've sort of stopped buying my morning cappuccino because of the new barista, to shield myself from this daily disappointment. However, today I thought I'd give her another chance. After all, most people get better at what they do when they practice every, single, day.

As I approached the counter, the new barista was stacking cartons of milk into the fridge. I was the only customer there, and I guess she didn't think it was necessary to service me if there was no line forming behind me. After a while she pretended to have just seen me, and gave me a semi-friendly "Oh hi". I replied in the same cheery manner.

I ordered a double cappuccino. This is how she made it: First of she demanded payment. Then she grabbed a small metal jug that was standing on the coffee-machine, and poured its contents into the cup. To finish of she added warmish milk foam from another larger metal jug, that like the jug of coffee had been standing there for nobody knows how long. Done!

No grinding of coffee beans. No putting grind coffee beans into the bayonet. No making of coffee. No pouring cold milk into the milk jug and steaming the aforementioned cow-produced lactose-rich beverage. No lovingly pouring the foamy foam onto the coffee and making a nice figure like a heart, playboy-bunny, shamrock or something that does not look like a mess. No asking for payment for a job well done.

I actually made a face when she handed me the flat-foamed perhaps-double cappuccino. I said "I feel that I have not been given a fresh double cappuccino." She replied "Yes! I made the coffee for another customer, so it is fresh!"

Life is to short for crappy service and crappy coffee.
I'll get my daily morning coffee elsewhere from now on.


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